Returns & Cancellations

All sales are final Everything we sell is a sealed consumable or hygiene-sensitive nicotine product — e-liquids, pods, coils, tanks, mouthpieces and devices that come into direct contact with the mouth and with nicotine. Once these products have been supplied we cannot inspect, re-seal or resell them safely, so all sales are final. This means we do not accept change-of-mind returns, exchanges or cancellations once an order has been accepted and paid for. Please check your basket, nicotine strength, flavour and quantity carefully before you place your order. This exemption is permitted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exclude the 14-day cancellation right for sealed goods that are not suitable for return for health protection or hygiene reasons. Before we despatch If you spot a mistake in your order, use the contact form on our Help & Contact page immediately with your order number. If the parcel has not yet been packed we will do our best to help, but we cannot promise to amend or cancel an order. Your statutory rights are unaffected Nothing above removes your legal rights under the Consumer Rights Act 2015. We will replace or refund any item that is: - faulty or not of satisfactory quality - damaged when it reaches you - not as described on our website - not what you ordered Contact us within 30 days of delivery with your order number, a description of the problem and photographs. If we ask you to send an item back, we pay the return postage. Approved refunds are made to your original payment method within 14 days of us agreeing the refund, and normally much sooner. Orders we cancel We may refuse or cancel an order and refund it in full if we cannot verify your age, if we believe the order is being bought for someone under 18, if a product is out of stock, if a price or listing error has occurred, or if the order breaches our Terms & Conditions. Safety Do not post leaking bottles, damaged batteries or used coils back to us unless we have asked you to and explained how. Batteries and e-liquids are restricted items and must be handled safely.