Delivery

Where we deliver We deliver to addresses in the United Kingdom only. We cannot deliver to PO boxes, and some remote postcodes may take longer — any difference in cost is shown at checkout before you pay. Costs Next Day Tracked delivery: £7.99. Free Next Day Tracked delivery on orders over £150. The exact price for your basket and address is always shown at checkout. Timescales Orders are despatched Monday to Friday, excluding bank holidays. Orders placed and age-verified before 2pm on a working day are usually despatched the same day for next working day delivery; otherwise they go out the next working day. Timescales are estimates, not guarantees. Age checks and despatch Nicotine orders are only despatched once our age check has been completed. If we need more information from you, we will email you and hold the order until it is resolved. Orders we cannot verify are cancelled and refunded in full. Deliveries are made to an adult aged 18 or over. The carrier may ask for identification and may refuse to hand over a parcel if no adult is available. Tracking You will receive an email with a tracking number when your parcel is despatched. You can also see your order status in the Your account area. Missing, late or damaged parcels If your parcel has not arrived within 10 working days of despatch, use the contact form on our Help & Contact page with your order number and we will investigate with the carrier. If a parcel is lost, we will resend or refund your order. If your parcel arrives damaged, keep the packaging and send us photographs within 30 days of delivery so we can arrange a replacement or refund. Wrong address Please check your delivery address carefully. We cannot change an address once an order has been despatched, and we are not able to refund orders that are undeliverable because the address supplied was wrong or incomplete.